trendpreneur

We’re in the Guardian’s Tech Media Invest 100. Hurrah! Also coming up this week, we’re talking to David Lammy (the Minister for Higher Education) and pitching for the first time in about 2.5 months – let’s see if we can remember how it all works…

And an aside, I recently bought a suit on eBay (as you do). It duly arrived, with the trousers marked and one size smaller than described. My general experience with eBay, especially when it says in big letters ’seller does not offer a returns policy’, is that they basically say ’sucks to be you’ and you’re left holding the baby, so to speak. However, a really pleasant surprise; I wrote a fairly factual comment (I wasn’t angry per se, just a little disappointed) outlining the two ‘faults’, and the seller got back to me within 10 minutes to offer a return – then replied again a minute later saying ‘just give the trousers to someone they fit, and here’s a refund for one-third of the price you paid’. Wow!

This goes to show two things: when you deal with humans you often get a better deal than you expect from corporates; and being fairly pleasant, not angry, always helps. (Of course, perhaps the overhead of cleaning and selling on the trousers was too much for her to bother with, as well.) Anyway, one satisfied customer here. Hurrah!